Customer Experience

Customer Experience

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Strengthen Your Resolve

New Year’s Day has come and gone and you’re settling in for winter. So how are you doing on those New Year’s resolutions? If...

Get Prospects to Take Notice by Sending a Thank You Card

Did you know that the average email user gets 88 emails a day? That’s a crowded field if you’re trying to get someone’s attention....
thewire-linkedin-sponsored-updates

How to Create LinkedIn Sponsored Updates

The typical LinkedIn post is seen by 20 percent of that business’s followers. That’s a good start, but what if you could do better?...
director of sales

Meet Rebecca Paduone: Director of Sales for Cable ONE Business

If you meet Rebecca Paduone, Director of Sales for Cable ONE Business, you’ll soon learn she’s in a long-term relationship with the company. She’s...
Letterhead and responsive web design mockup for integrating digital and traditional marketing

Integrating Digital and Traditional Marketing

If you’re trying to target a larger audience, is it better to get more “likes” or mail more flyers? The answer is—you’re asking the...
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How to Keep Customers Happy with Fast Customer Service

What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what...

Romaine’s Mattress King

Romaine’s Mattress King is helping customers turn their house into a home. Find out who they partnered with to improve their customers’ experience.

Intro to Social Media and Customer Care

Not long ago, the concept of customer service was confined to the place of business. With the emergence of social media, however, it’s taken...
innovative customer service

Competitive Advantage with Innovative Customer Service

It’s a small business’ secret weapon against the big chain stores—great customer service. But what’s great today can quickly become ordinary tomorrow. So to...

Enhancing Your In-Store Retail Customer Experience

In the retail environment, to say that repeat customers are important is something of an understatement. According to one recent study, an incredible 61...