Customer Experience

Customer Experience

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Business team empowerment success motivation concept for reliability in business

The Importance of Reliability in Business

From providing a service to developing customer relationships, today's companies demand dependability in all areas. Reliability in business improves efficiency, customer experience (which bolsters word...
Close-up of Businessman looking at customer survey tools on mobile phone with office supplies at desk

10 Online Customer Survey Tools for Your Business

The most successful businesses welcome customer feedback. Gathering it can be time-consuming and expensive, but online survey tools make the job a cinch. The following...
Business people working together near a computer on tips for starting a small business

3 Tips for Starting a Small Business

What’s the difference between a hobby and a livelihood? A hard-working small business owner. Starting a business isn’t always easy but you don’t have...
two young girls with thumbs up knowing how to keep customers happy

How to Keep Customers Happy with Fast Customer Service

What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what...
Web design website platform ideas

Choose the Right Website Platform

If you’ve ever built a new house, you quickly realize there are a lot of decisions to make. One of the first is choosing...
Young female maker in store to sell handmade items online

Maker Business: Where to Sell Handmade Items Online

At one time, Etsy was the go-to place to sell your handmade items and vintage finds, and the site still offers a lot of...
customer rewards program concept

Is a Customer Rewards Program Right for Your Business?

According to the Local Commerce Monitor study, nearly 25 percent of local businesses have a customer loyalty program. And another 29 percent are likely...
Letterhead and responsive web design mockup for integrating digital and traditional marketing

Integrating Digital and Traditional Marketing

If you’re trying to target a larger audience, is it better to get more “likes” or mail more flyers? The answer is—you’re asking the...
FAQ message on wood board to communicate with customers, Macaroons and glass tea

How to Communicate with Customers with FAQs

Have you ever wondered how long it would take to get your car serviced, say an oil change? Wouldn’t it be great if you...
Creative business team working hard together in casual office moderating social media

Moderating Social Media Conversations

Would you let someone make abusive comments while browsing around in your store? Of course not. No one would want to shop there. Instead...