Customer Experience

Customer Experience

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Enhancing Your In-Store Retail Customer Experience

In the retail environment, to say that repeat customers are important is something of an understatement. According to one recent study, an incredible 61...

Get Prospects to Take Notice by Sending a Thank You Card

Did you know that the average email user gets 88 emails a day? That’s a crowded field if you’re trying to get someone’s attention....
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The Importance of Reliability in Business

From providing a service to developing customer relationships, today's companies demand dependability in all areas. Reliability in business improves efficiency, customer experience (which bolsters word...
Close-up of Businessman looking at customer survey tools on mobile phone with office supplies at desk

10 Online Customer Survey Tools for Your Business

The most successful businesses welcome customer feedback. Gathering it can be time-consuming and expensive, but online survey tools make the job a cinch. The following...
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3 Tips for Starting a Small Business

What’s the difference between a hobby and a livelihood? A hard-working small business owner. Starting a business isn’t always easy but you don’t have...
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How to Keep Customers Happy with Fast Customer Service

What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what...
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Choose the Right Website Platform

If you’ve ever built a new house, you quickly realize there are a lot of decisions to make. One of the first is choosing...
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Maker Business: Where to Sell Handmade Items Online

At one time, Etsy was the go-to place to sell your handmade items and vintage finds, and the site still offers a lot of...
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Is a Customer Rewards Program Right for Your Business?

According to the Local Commerce Monitor study, nearly 25 percent of local businesses have a customer loyalty program. And another 29 percent are likely...
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Integrating Digital and Traditional Marketing

If you’re trying to target a larger audience, is it better to get more “likes” or mail more flyers? The answer is—you’re asking the...