Customer Experience

Customer Experience

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Seller helping buyer by demonstrating digital photo camera at shop store for customer retention

Customer Retention: Build a Loyal Customer Base

You've worked hard to build a loyal customer base by attracting, educating and converting would-be patrons. Now how do you keep them? Customer retention is...
women reviewing great testimonials on an ipad

How Great Testimonials Transform Business

When it comes to promoting a business, the gold standard for many entrepreneurs is great testimonials. They resonate with potential customers because they come...
woman helping customer in a clothing store

Should You Invest in Customer Experience?

Should You Invest in Customer Experience? What does your business look like from your customer’s point of view? If you’ve never wondered about that, you...
woman working in coffee shop

Manage Customer Service Remotely Like a Pro

How confident are you that your customers are being taken care of when you’re not around? Congratulations, if you said, “very confident.” You’ve empowered...
growing your business

Growing Your Business Through External and Internal Marketing

Want to grow your small business? Successful entrepreneurs know the secret is putting a smile on your customers’ faces. Dr. Curt Bowman DDS, a...
care director

Meet Katherine Creech: Care Director for Cable ONE Business

The key to long-term customer satisfaction is the ability to follow up with great service after the sale. And perhaps no one appreciates this...
director of sales

Meet Rebecca Paduone: Director of Sales for Cable ONE Business

If you meet Rebecca Paduone, Director of Sales for Cable ONE Business, you’ll soon learn she’s in a long-term relationship with the company. She’s...
innovative customer service

Competitive Advantage with Innovative Customer Service

It’s a small business’ secret weapon against the big chain stores—great customer service. But what’s great today can quickly become ordinary tomorrow. So to...
tools to improve social media customer care

Social Media and Customer Care: Tools to Improve Customer Service

Using social media to improve customer service isn’t a revolutionary idea, but the methods for delivering it continue to evolve. If you’re interested in...

Intro to Social Media and Customer Care

Not long ago, the concept of customer service was confined to the place of business. With the emergence of social media, however, it’s taken...