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tools to improve social media customer care

Social Media and Customer Care: Tools to Improve Customer Service

Using social media to improve customer service isn’t a revolutionary idea, but the methods for delivering it continue to evolve. If you’re interested in...

Intro to Social Media and Customer Care

Not long ago, the concept of customer service was confined to the place of business. With the emergence of social media, however, it’s taken...
Customer Loyalty

Making Your Customers Love You: The Keys To Customer Loyalty

Every small business owner should prioritize creating customer loyalty. Not only do they help pay the bills with their recurring business, they also serve...
Two white collar professionals interfacing with each other

Small Businesses Benefit From the On-Demand Economy

In an age when more consumers are demanding instantaneous service, it’s easy to see why many small businesses are considering adopting an on-demand model.
Be Your Customers’ News Source

Be Your Customers’ News Source

The way consumers get their news has changed dramatically. Find out how to leverage changing habits to make your small business more successful.
How to Develop Authentic Values

How to Develop Authentic Values

Values might be expressed in words but they are lived in stories. Get four ideas to develop more authentic values for your business.

How to Build Lasting Relationships

How do you guarantee a customer for life? Start by building meaningful and lasting relationships.

Romaine’s Mattress King

Romaine’s Mattress King is helping customers turn their house into a home. Find out who they partnered with to improve their customers’ experience.

What Your Business Should Know About Summer Travel

Make the most of your summer as a business owner with these travel trends and tips.

Applying Nordstrom’s Service Model To Your Business

Nordstrom sets a high bar in the service industry. We’ll outline how your business can reach this kind of service success in nine easy steps.