Customer Experience

Customer Experience

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The Importance of Reliability in Business

From providing a service to developing customer relationships, today's companies demand dependability in all areas. Reliability in business improves efficiency, customer experience (which bolsters word...
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How to Keep Customers Happy with Fast Customer Service

What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what...
Close-up of Businessman looking at customer survey tools on mobile phone with office supplies at desk

10 Online Customer Survey Tools for Your Business

The most successful businesses welcome customer feedback. Gathering it can be time-consuming and expensive, but online survey tools make the job a cinch. The following...

Get Prospects to Take Notice by Sending a Thank You Card

Did you know that the average email user gets 88 emails a day? That’s a crowded field if you’re trying to get someone’s attention....
tools to improve social media customer care

Social Media and Customer Care: Tools to Improve Customer Service

Using social media to improve customer service isn’t a revolutionary idea, but the methods for delivering it continue to evolve. If you’re interested in...
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Manage Customer Service Remotely Like a Pro

How confident are you that your customers are being taken care of when you’re not around? Congratulations, if you said, “very confident.” You’ve empowered...
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Small Businesses Benefit From the On-Demand Economy

In an age when more consumers are demanding instantaneous service, it’s easy to see why many small businesses are considering adopting an on-demand model.
You might have heard about these recent bad customer service stories in the news. Read our short case studies to learn from the mistakes of other businesses.

3 Bad Customer Service Case Studies

According to the Harvard Business Review, simple actions, such as responding to tweets quickly, can increase the amount of money people are willing to pay...
Young female maker in store to sell handmade items online

Maker Business: Where to Sell Handmade Items Online

At one time, Etsy was the go-to place to sell your handmade items and vintage finds, and the site still offers a lot of...
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Should You Invest in Customer Experience?

Should You Invest in Customer Experience? What does your business look like from your customer’s point of view? If you’ve never wondered about that, you...