Customer Experience

Customer Experience

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customer rewards program concept

Is a Customer Rewards Program Right for Your Business?

According to the Local Commerce Monitor study, nearly 25 percent of local businesses have a customer loyalty program. And another 29 percent are likely...
Letterhead and responsive web design mockup for integrating digital and traditional marketing

Integrating Digital and Traditional Marketing

If you’re trying to target a larger audience, is it better to get more “likes” or mail more flyers? The answer is—you’re asking the...
FAQ message on wood board to communicate with customers, Macaroons and glass tea

How to Communicate with Customers with FAQs

Have you ever wondered how long it would take to get your car serviced, say an oil change? Wouldn’t it be great if you...
Creative business team working hard together in casual office moderating social media

Moderating Social Media Conversations

Would you let someone make abusive comments while browsing around in your store? Of course not. No one would want to shop there. Instead...
Seller helping buyer by demonstrating digital photo camera at shop store for customer retention

Customer Retention: Build a Loyal Customer Base

You've worked hard to build a loyal customer base by attracting, educating and converting would-be patrons. Now how do you keep them? Customer retention is...
women reviewing great testimonials on an ipad

How Great Testimonials Transform Business

When it comes to promoting a business, the gold standard for many entrepreneurs is great testimonials. They resonate with potential customers because they come...
woman helping customer in a clothing store

Should You Invest in Customer Experience?

Should You Invest in Customer Experience? What does your business look like from your customer’s point of view? If you’ve never wondered about that, you...
woman working in coffee shop

Manage Customer Service Remotely Like a Pro

How confident are you that your customers are being taken care of when you’re not around? Congratulations, if you said, “very confident.” You’ve empowered...
growing your business

Growing Your Business Through External and Internal Marketing

Want to grow your small business? Successful entrepreneurs know the secret is putting a smile on your customers’ faces. Dr. Curt Bowman DDS, a...
care director

Meet Katherine Creech: Care Director for Cable ONE Business

The key to long-term customer satisfaction is the ability to follow up with great service after the sale. And perhaps no one appreciates this...