Customer Experience

Customer Experience

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How to Keep Customers Happy with Fast Customer Service

What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what...
Web design website platform ideas

Choose the Right Website Platform

If you’ve ever built a new house, you quickly realize there are a lot of decisions to make. One of the first is choosing...
Young female maker in store to sell handmade items online

Maker Business: Where to Sell Handmade Items Online

At one time, Etsy was the go-to place to sell your handmade items and vintage finds, and the site still offers a lot of...
customer rewards program concept

Is a Customer Rewards Program Right for Your Business?

According to the Local Commerce Monitor study, nearly 25 percent of local businesses have a customer loyalty program. And another 29 percent are likely...
Letterhead and responsive web design mockup for integrating digital and traditional marketing

Integrating Digital and Traditional Marketing

If you’re trying to target a larger audience, is it better to get more “likes” or mail more flyers? The answer is—you’re asking the...
FAQ message on wood board to communicate with customers, Macaroons and glass tea

How to Communicate with Customers with FAQs

Have you ever wondered how long it would take to get your car serviced, say an oil change? Wouldn’t it be great if you...
Creative business team working hard together in casual office moderating social media

Moderating Social Media Conversations

Would you let someone make abusive comments while browsing around in your store? Of course not. No one would want to shop there. Instead...
Seller helping buyer by demonstrating digital photo camera at shop store for customer retention

Customer Retention: Build a Loyal Customer Base

You've worked hard to build a loyal customer base by attracting, educating and converting would-be patrons. Now how do you keep them? Customer retention is...
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How Great Testimonials Transform Business

When it comes to promoting a business, the gold standard for many entrepreneurs is great testimonials. They resonate with potential customers because they come...
woman helping customer in a clothing store

Should You Invest in Customer Experience?

Should You Invest in Customer Experience? What does your business look like from your customer’s point of view? If you’ve never wondered about that, you...