Customer Experience

Customer Experience

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woman working in coffee shop

Manage Customer Service Remotely Like a Pro

How confident are you that your customers are being taken care of when you’re not around? Congratulations, if you said, “very confident.” You’ve empowered...
growing your business

Growing Your Business Through External and Internal Marketing

Want to grow your small business? Successful entrepreneurs know the secret is putting a smile on your customers’ faces. Dr. Curt Bowman DDS, a...
care director

Meet Katherine Creech: Care Director for Cable ONE Business

The key to long-term customer satisfaction is the ability to follow up with great service after the sale. And perhaps no one appreciates this...
director of sales

Meet Rebecca Paduone: Director of Sales for Cable ONE Business

If you meet Rebecca Paduone, Director of Sales for Cable ONE Business, you’ll soon learn she’s in a long-term relationship with the company. She’s...
innovative customer service

Competitive Advantage with Innovative Customer Service

It’s a small business’ secret weapon against the big chain stores—great customer service. But what’s great today can quickly become ordinary tomorrow. So to...
tools to improve social media customer care

Social Media and Customer Care: Tools to Improve Customer Service

Using social media to improve customer service isn’t a revolutionary idea, but the methods for delivering it continue to evolve. If you’re interested in...

Intro to Social Media and Customer Care

Not long ago, the concept of customer service was confined to the place of business. With the emergence of social media, however, it’s taken...
Customer Loyalty

Making Your Customers Love You: The Keys To Customer Loyalty

Every small business owner should prioritize creating customer loyalty. Not only do they help pay the bills with their recurring business, they also serve...
Two white collar professionals interfacing with each other

Small Businesses Benefit From the On-Demand Economy

In an age when more consumers are demanding instantaneous service, it’s easy to see why many small businesses are considering adopting an on-demand model.
Be Your Customers’ News Source

Be Your Customers’ News Source

The way consumers get their news has changed dramatically. Find out how to leverage changing habits to make your small business more successful.