What’s better than a new customer? A happy one. That’s because happy shoppers come back to buy again and then tell others. It’s what Cable ONE Business customer, Romaine’s Mattress King, thought they had—until they experienced a service issue. Listen to how they solved the problem; then learn how to keep customers happy at your small business.
A family-owned business from Idaho Falls, Romaine’s Mattress King takes pride in providing superior customer service for nearly 60 years. So the last thing they want customers to experience is slow service.
After partnering with Cable ONE Business, Heaton traded slow internet speed and frequent crashes for high-speed response and reliability. His customer service reputation was restored.
“Now it’s crisp and there are no crashes so my customers are happy,” Heaton said.
High-speed internet service is one way of using technology to speed up service. Here are some other tech tips to keep customers happy:
Speedy customer service is critical to keeping customers happy. Take a page from a Cable ONE Business customer by watching the video, along with these technology tips, to offer superior response times.